Refund Policy

Effective Date: May 15, 2026 | Last Updated: May 15, 2026

1. Introduction

At Green Lantern Pizza, customer satisfaction is at the heart of everything we do. We take great pride in preparing fresh, high-quality food for every order. However, we understand that issues can occasionally arise, and we are committed to addressing them fairly and promptly.

This Refund Policy explains your rights and our obligations regarding refunds, cancellations, exchanges, and dispute resolution. This policy is governed by applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act, and any applicable state regulations. By placing an order with us, you agree to the terms outlined in this policy.

For any questions regarding this policy, please contact us at:

2. Eligibility Conditions for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• Incorrect Order: You received items that are different from what you ordered (e.g., wrong toppings, wrong size, wrong menu item).
• Missing Items: One or more items listed on your receipt were not included in your delivery or pickup order.
• Food Quality Issues: The food delivered or picked up was undercooked, overcooked, spoiled, or otherwise not fit for consumption.
• Undelivered Orders: Your order was never delivered and you did not receive it within a reasonable timeframe.
• Significant Delay: Your order arrived significantly later than the estimated delivery time communicated at checkout, and the food quality was compromised as a result.
• Allergic Reactions Due to Incorrect Preparation: If you specified a food allergy at the time of ordering and the food was prepared incorrectly, causing an allergic reaction or health concern, you are entitled to a full refund. Please also seek immediate medical attention in such cases.
• Technical or Billing Errors: You were charged incorrectly, double-charged, or charged for items you did not order due to a technical or system error.

To be eligible for a refund, the following general conditions must be met:

• The refund request must be submitted within the timeframe specified in Section 3 below.
• You must provide sufficient evidence to support your claim (e.g., photos, order confirmation, description of the issue).
• The order must have been placed directly through our website greenlaternpizza-eat.digital or an authorized ordering channel.

3. Timeframes for Refund Requests

Refund requests must be submitted within the following timeframes. Requests submitted outside these windows may not be honored:

We strongly encourage you to report any issues as soon as possible. The sooner we are notified, the faster we can resolve the matter to your satisfaction.

4. Non-Refundable Items and Situations

While we strive to accommodate all legitimate refund requests, the following items and situations are generally not eligible for refunds:

• Change of Mind: Refunds will not be issued simply because you changed your mind about your order after it has been prepared.
• Consumed Orders: If a significant portion of the order has already been consumed, refunds will not be granted unless the food quality issue was discovered during consumption (e.g., foreign object found mid-meal).
• Incorrect Delivery Address: If you provided an incorrect delivery address at the time of ordering and the order was delivered to that address, we are unable to issue a refund.
• Special Promotional Orders: Orders placed using promotional codes, discounts, or free item offers that are clearly marked as non-refundable at the time of purchase.
• Customer-Caused Delays: If the customer was unavailable at the time of delivery and the food quality declined as a result.
• Customization Preferences: Minor variations in customized orders that are within acceptable culinary standards (e.g., slight differences in sauce distribution or topping placement).
• Delivery Fees: Delivery fees are non-refundable unless the order was never delivered through no fault of the customer.

5. How to Request a Refund — Step-by-Step

To request a refund, please follow these steps:

1. Contact Us Promptly: Send an email to [email protected] or visit greenlaternpizza-eat.digital within the applicable timeframe (see Section 3).
2. Provide Your Order Details: Include your full name, order number, date and time of the order, and the email address used to place the order.
3. Describe the Issue: Clearly explain the nature of the problem. Be as specific as possible — mention which items were incorrect, missing, or unsatisfactory, and describe the issue in detail.
4. Attach Supporting Evidence: Where possible, attach photographs of the food, the packaging, or any receipts or screenshots that support your claim. This greatly assists our team in resolving your request quickly.
5. Await Confirmation: Our customer service team will acknowledge your request within 1 business day and may ask for additional information if needed.
6. Refund Decision: We will notify you of our refund decision within 3 to 5 business days of receiving your complete request and supporting documentation.
7. Refund Processed: If approved, your refund will be processed according to the timeframes described in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your funds depends on your original payment method:

Please be aware that while we process refunds promptly on our end, your financial institution or payment processor may have its own timelines that are outside our control. If you have not received your refund within the stated timeframe after receiving our approval notification, please contact your bank or payment provider directly.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only some items in your order were incorrect, missing, or unsatisfactory, while the rest of the order was acceptable.
• The issue reported affects a portion of the order but the customer was still able to consume part of the meal.
• The food quality complaint is deemed to be a minor issue that does not warrant a full refund based on our team's assessment.
• A promotional discount or coupon was applied to the order, and only the items purchased at full price are refundable.
• The delivery was significantly delayed, but the food was ultimately delivered and partially consumed.

The amount of any partial refund will be determined at the discretion of our customer service team based on the specific circumstances of your case. We will always communicate the refund amount and reasoning clearly to you before processing.

8. Exchange Policy

Due to the perishable nature of food products, we do not offer direct item exchanges in the traditional sense. However, in cases where an incorrect item was delivered or an item was missing, we may offer the following resolutions at our discretion:

• Replacement Order: We may offer to prepare and deliver the correct item as a replacement, subject to delivery availability and store hours.
• Store Credit: In lieu of a replacement or refund, we may offer store credit equivalent to the value of the affected item(s), which can be applied to your next order.
• Partial Refund: A partial refund for the value of the incorrect or missing item(s) (see Section 7).

The resolution offered will depend on the nature of the issue, operational feasibility at the time of the complaint, and your preference. Our goal is always to find the most satisfactory solution for you.

9. Cancellation Policy

We begin preparing your order shortly after it is placed to ensure fresh, timely delivery. As a result, our cancellation window is very limited:

• Cancellations Within 5 Minutes: If you cancel your order within 5 minutes of placing it, you will receive a full refund to your original payment method, processed within the timeframes described in Section 6.
• Cancellations After 5 Minutes: Once food preparation has begun, cancellations are not accepted and no refund will be issued, except in cases where we are unable to fulfill your order for operational reasons.
• Cancellations by Green Lantern Pizza: In the rare event that we must cancel your order (e.g., due to ingredient unavailability, unforeseen operational issues, or system errors), you will receive a full refund without any further action required on your part. We will notify you by email or phone as soon as possible.

To cancel an order within the allowed window, please contact us immediately at [email protected] or through the contact page on our website at greenlaternpizza-eat.digital.

10. Dispute Resolution Process

We always aim to resolve refund-related issues amicably and efficiently. If you are unsatisfied with the outcome of your refund request, the following dispute resolution process applies:

Step 1: Internal Review

If you disagree with the initial decision on your refund request, you may request an internal review by emailing [email protected] with the subject line "Refund Dispute — Internal Review Request." Please include your original case reference number and a clear explanation of why you believe the initial decision was incorrect. A senior member of our team will review your case within 5 business days.

Step 2: Good Faith Negotiation

If the internal review does not resolve your concern, both parties agree to attempt to resolve the dispute through good faith negotiation before pursuing any formal legal remedies. Please send a detailed written notice of your complaint to our email address listed above, and we will respond within 10 business days.

Step 3: Credit Card Chargeback

If you paid by credit or debit card and are unable to resolve your dispute directly with us, you have the right to contact your card issuer to request a chargeback. We comply fully with chargeback processes and will cooperate with any investigation initiated by your financial institution.

Step 4: Consumer Protection Agencies

You may also file a complaint with the following consumer protection agencies:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): For payment-related disputes at www.consumerfinance.gov
• Better Business Bureau (BBB): www.bbb.org
• Your state's Attorney General Office for local consumer protection matters.

Step 5: Legal Action

In the event that a dispute cannot be resolved through the above steps, either party may pursue legal remedies available under applicable United States federal and state law. Any legal proceedings shall be conducted in accordance with the laws of the United States and the state in which Green Lantern Pizza operates.

11. Consumer Rights Under U.S. Law

As a consumer in the United States, you are protected by various federal and state laws that govern fair business practices, including:

• The FTC Act (15 U.S.C. § 45): Prohibits unfair or deceptive acts or practices in commerce. Green Lantern Pizza is committed to transparent, honest business practices.
• Truth in Advertising Laws: All promotions and pricing displayed on our website accurately reflect the products and services we offer.
• Electronic Fund Transfer Act (EFTA): Protects consumers engaging in electronic transactions and debit card payments.
• State Consumer Protection Laws: Depending on your state of residence, additional consumer protection rights may apply. We encourage you to review the laws applicable in your state.

12. Changes to This Refund Policy

Green Lantern Pizza reserves the right to update or modify this Refund Policy at any time. When changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website and services after any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or refund requests, please do not hesitate to reach out to us. Our customer service team is ready to assist you:

This Refund Policy was last updated on May 15, 2026 and is effective as of that date. All previous versions of this policy are superseded by this document.